Samsung Futurescape Event

SamsungFuturescape

Samsung Futurescape 2014

I had the pleasure of being asked to attend the Samsung ‘Future of Work’ event last week in London.

The event itself was a showcase of Samsung’s current and planned developments that they see entering the marketplace of the future.
They covered everything from wireless meeting rooms to how the worker of the future will split their work/life balance including the tools they may be using to achieve the optimal balance.
The work/life balance was an often covered theme and Samsung highlighted how their technologies and devices will enable the ‘working from anywhere’ theme but with the power of and capability of technology you would normally expect when working in an office.

The Future of Work whitepaper that was discussed at the event was created in partnership with Ovum Analysts.
It highlighted the ever-shortening bridge between personal and workplace technology preferences, with applications taking force in the world of work and up to 78% of people using their own devices for work.
Samsung’s own Business Enterprise operation research details key opportunities for employers as smartphone penetration reaches 75% of the market, and the worker-consumer relationship blurs. Continue Reading →

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Samsung Business Discovery Day Panel

Thats me on the far left stool

That’s me on the far left stool

I was delighted to be asked by Samsung to speak on a panel at their initial Samsung Business Discovery Day in St Paul’s last week - www.samsungbusinessdiscovery.com for event info and #BizDiscovery on Twitter for some soundbites from me on the panel.
You can also click here to see the full panel session on YouTube.

The panel discussed how mobile technologies are changing the role of the CIO and how the CIO can empower the business through their use.
It was a lively, stimulating and fun discussion which included a good number of live questions from the floor.

The official detail of the event was as follows:

We are entering a new paradigm of technology in business.  The rapid adoption of consumer technology can truly liberate our most precious resources – our people – and free them to spend more time with customers and consumers.  In every sector, companies are discovering that mobile technology presents new opportunities for customer discovery – transforming service, support and ultimately improving sales.

At the Samsung Business Discovery Day we will hear how companies are putting mobile technology at the centre of their technology strategy.  Leveraging new platforms based on consumer technology to add more speed and flexibility to current business operations.  We will explore these new paradigms, share implementation experiences and generate dialogue and debate to help your organisation leverage the power of customer discovery in your business.

We believe that innovators in the technology or IT departments should be driving a new agenda – building business platforms that are mobile first and built on consumer technology.  In this mobile first world – businesses can accelerate the adoption of technology and ensure that their employees spend more time working for and on behalf of their customers.  It sparks new debate, a fresh look at the consumerisation and BYOD trends – addressing matters like enterprise security from a people centric view – allowing your employees to embrace new technology.

 

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How to Structure Your Agile Enterprise

Build new businessFirst of all… this is a really, really, really big topic. If we are lucky, we’ll get a start and maybe lay a foundation for future conversations. My goal in the next 1000 words or so is to at least introduce the foundational concepts, and frankly… help me see where I want to go with this. So… with all my pre-qualifications in place, let’s see what we can do.

Over the last few posts, we’ve talked about what it takes to do Scrum well and explored many of the anti-patterns that cause Scrum to fail. One of the biggest challenges to adopting Scrum is the ability to form complete cross-functional teams. Before we get into how to solve the problem, let’s first explore why it’s so hard to begin with.

Continue Reading →

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The Top 10 Strategic CIO Issues For 2014

Businessman and business sketchCIOs have never had such a glorious—and challenging—opportunity to deliver significant, enduring, and transformational business impact and customer value as they do today.

But it’s not a job for the faint of heart. Any CIO pining for a return to the good old days of bonuses based on server-uptime and SLA enforcement should consider swapping out the CIO title for a new one: senior director of infrastructure.

Continue Reading →

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Is the Internet always right?

internetrightWhen I was younger (showing my age here), when I wanted to find something out I either asked a parent/teacher or opened up a book. Both young and old people now just search for it on Google – in fact ‘Google it’ is now a part of our everyday language. This got me on to thinking, when somebody does Google something (other search engines are available…) they more or less believe whatever the answer or search results they are presented with tell them.
In these times of instant everything and the whole world having been indexed and digitised, should we believe everything the Internet tells us (crackpots and lunatics aside)?

When was the last time you opened up an encyclopaedia (remember those) and verified an answer to a pressing issue you searched for? Do you even have access to an encyclopaedia?

An encyclopaedia has been through a number of people prior to being published and again in most major revisions but more or less anybody can post something on the Internet and tag or SEO it accordingly.
I’m far from saying that self-publishing or the advent of the Internet opening up the world to new content is a bad thing (indeed, it means I can write and publish myself) but it does make you think.

The response when I challenged a few people about this topic ranged from, ‘the answers I get seem more or less right, so I run with them’ to ‘it must be true, it’s on Google isn’t it?’ I found most of the responses I got to be a little bit frightening when I sat down and thought about them.

We are all busy people leading hectic lives but the rushed culture we live in leads us to also accept rushed answers and the mantra of something sounding more or less right has prevailed.

The ways in which we consume and use information both analogue and digitally fascinates me, as does the possibilities of how we will do so in the future but from now on I will just linger a bit longer on my search results before finally accepting what they tell me.

This piece has also been posted on:
The Business Value Exchange in my position as CIO ‘Thought Leader’ and Featured Contributor

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Water Will Always Find a Way

ZOONRF-00241652-001Just like water will always find a way through or around any obstacle, so will people find a way around any security measures you seek to implement.
You may think you have thought of the most foolproof method of managing your data, but as soon as you implement it and ride out the first wave of direct (and often blunt) feedback, people will start beavering away on ways to get around your processes.

Anybody who thinks otherwise is only fooling themselves and will be rudely awakened when a security or other serious data breach occurs.

The best way to remedy this and eliminate it as best you can is to create and reinforce an educative program that informs people of the reasons as to why you are having to implement these policies and not just labouring on the pitfalls of not adhering to your security policies.
As time consuming and labour intensive as it sounds, a period of open discussion and feedback sessions will alleviate some of the staff objections prior to drawing up your policies and generate an enormous amount of goodwill.

Everybody appreciates there needs to be some level of security, especially in heavily regulated or security conscious industries but nobody appreciates dictatorship levels of oppression when they are not completely necessary.
Simply saying it’s a disciplinary offence to not adhere to these policies without explaining them thoroughly first or taking an objectionable point of view on board will alienate you from the very people you are trying to protect.

We’ve all been asked by staff across the organisation if they can use third party file sharing services like Dropbox to share data etc. and had to refuse them on security grounds.
We all know they use these services (and you probably do as well) and trying to implement an internal, secure enterprise version of a similar technology is very time consuming to manage and expensive not to mention extremely difficult to secure.

Smaller companies with less advanced infrastructure will often use third party file sharing services as a low cost and logical extension to their infrastructure.
The security risk to their IPR is no less great than larger corporates but they thrive on the nimble and agile gain that using these services gives their businesses.
When new individuals join your organisation from these smaller and more agile business through acquisition or organic growth, they will quickly challenge any seemingly draconian procedures you have in place. They will challenge you that their agility and productivity is being stifled by these procedures with the very valid reason they are often brought in to disrupt your existing business working in precisely the way they need to.

We need to take on board these new types of people and the roles they perform, adapting the necessary rules and procedures to allow them to go about their business rather than stifling them with regulation.
This is challenging and a bit scary but as long as your security is not diluted too far, adapting to incorporate these new roles and working practices will show your willingness to change and adapt and will not go unnoticed across the organisation.
In the new arena of change and disruption, those who adapt will thrive and those that don’t…. Well, you know how that story ends.

This piece has also been posted on:
The Business Value Exchange in my position as CIO ‘Thought Leader’ and Featured Contributor
The Intel IT Peer Network in my position as IT Industry ‘Thought Leader’ and Featured Blogger
Outsource Magazine in my position as IT Industry ‘Thought Leader’ and Featured Columnist

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