Archive | Digital Transformation

Joining the Gambling Commissions Digital Advisory Panel

I’m delighted to join the Gambling Commissions Digital Advisory Panel and look forward to working with the team.

The Gambling Commission regulates the gambling industry in Great Britain, including the National Lottery. The Digital Panel advises the Gambling Commission’s Board and Executive Group on the digital landscape and emerging trends which may impact on how the gambling market operates, how the Commission interact with operators and how operators interact with consumers.

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I’ve co-authored a book – CIO 2.0 : Stories From the Frontline #1

I am delighted to share that along with some very talented CIO peers I’ve co-authored a book – CIO 20 : CIO Stories From the Frontline #1.

It’s at a special low launch price on Amazon and all proceeds go to charity.CIO 20

Your support is most gratefully received – you can buy the book through the following link 

UPDATE: We are now a #1 Bestseller in Information Technology globally, #2 in Management & Leadership & #8 in Leadership – an amazing achievement!

CIO 2.0 is a leading movement of business leaders with a technology focus pioneering the future of the CIO role – https://www.cio20.uk/.

In this book 16 high achieving CIOs share their highest-value thinking on career transitioning, business transformation and technology leadership and closing the capability gap.

Organised into several key themes, contributors include:

TRANSITIONS Christian McMahon
TRANSFORMATION David Knowles, Steve Homan, Chris Lord, James Mottram, Tony Walters, Peter Blower
GLOBAL Kevin Robins
CAREER PATH Ken Towning, Paul Hobbs, Malcolm Lambell, Chris Michael
CHALLENGES Yiannis Levantis, Heena Prajapat, Pat Lynes, Abby Ewen

CIO 2.0 is an initiative of Pat Lynes and Christian McMahon of Sullivan & Stanley – The Change Society.

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Recognised as a top Digital Transformation Leader by HP Enterprise

digital transformation leaderHonoured to be recognised by HP Enterprise as a top Digital Transformation Leader to follow and you can read the full piece on the HP Enterprise website here.

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‘CIO 2.0’ – The next evolutionary stage of the CIO role

I was inspired to comment about my thoughts on the CIO 2.0 role after reading an excellent article by Michael Krigsman on ZDNet entitled “CIO Survival: Digital mindset and the impact on IT” – click here to read the full article.
Michael does an excellent job of labelling the various components of a digital mindset that every CIO and IT leader must understand (see table copied in below with full original credits to Michael Krigsman).

I’ve long advocated the need for CIO’s to move forward and embrace this ‘new’ CIO 2.0 role to not only increase the value they provide to their organisations but crucially the value they provide to its customers.
The tolerance for old-school CIO’s is diminishing and companies now rightly demand more from the role.

digital-mindset-it-impact

Full original credits to Michael Krigsman

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Don’t become the disrupted

The Oxford Dictionary defines the word ‘disruption’ as a disturbance, or problems that interrupt an event, activity or process. In modern terms, it’s defined more simply as the change that occurs when new digital technologies and business models affect the value proposition of existing goods and services.

The truth is that its mere definition can strike fear and elation into senior executives, depending on which end of the disruption stick they are holding, and break the most confident and entrenched market leaders.

It’s not about being trendy or cool, as these monikers only last for a finite period, but if a new technology or disruptive service hits the market and ticks the boxes of both practicality and price, even the most trusted brands will suffer and their market share ebb away accordingly.

It’s up to organisations to stay sharp and continue to innovate their own products and services, while all the time monitoring emerging technologies to not take their eye off the ball.

Even when taking this in to account, one of the biggest barriers I have seen within large organisations is that even once an external disruptive influence has been identified and a solution defined, time isn’t given to the person or team to implement it properly to stave off the competition.
If you don’t allocate time to these types of employees for such activities, they will quickly migrate to organisations that do or even start their own to compete with you.

The oft-mentioned words of, “it will never catch on” or “we’ve got plenty of time before it claims any serious market share” are immortalised around some of the objects such as the internet and Apple’s iPhone, which we use so readily today. Those now extinct organisations who failed to catch on quickly enough are now only remembered for these ill-timed statements, and the quality of how not to do it case studies at leading business schools.

Companies like Netflix, which owns a large proportion of the streaming market, are savvy enough to know that having initially been key disruptors of their own market, they must constantly innovate and develop new services to maintain, let alone grow, their market position.

Almost all industries are now ripe for disruption, with the position of market leader now somewhat meaningless with the fluidity and emergence of new technology happening almost daily. Even regulated markets such as insurance and financial services are being disrupted, with smaller more agile startups providing meaningful and innovative disruption.

In the current era where the world’s largest taxi firm, Uber, owns no cars, the world’s largest accommodation company, Airbnb, owns no accommodation, and the world’s most valuable retailer, Alibaba, carries no stock, you could say that the commercial vista is unrecognisable from only a few years ago.

We are in a fascinating time where the boundless leaps technology is making, and the complex products and solutions it now allows us to create, are infinite. Far beyond what we could have imagined.

Key to all of this is the rise of consumerisation and the thirst for digital services that make once awkward activities, such as banking and shopping, all capable of being completed without ever leaving your house.

It’s up to organisations to keep pace with these disruptors and emerging technologies, and adapt their products and services accordingly to meet the changing demands and needs of their customers. Those that don’t will be consigned to the past and rightly disrupted by those that can!

This post has also been featured on the HP Business Value Exchange here 

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EMC #EMCDataLake Twitter Chat – Discuss Data Lake & Big Data solutions to support digital transformation

Looking forward to working with EMC as a featured panelist on their #EMCDataLake Twitter chat entitled, “Discuss Data Lake & Big Data solutions to support digital transformation with our panel of experts” on December 15th at 1pm GMT.
More information about the event can be found here and you can also take part in the event on CrowdChat by clicking here.

EMC pre-event info: In our upcoming #EMCDataLake Twitter chat, an expert panel from EMC of Suhela Dighe, Dinko Eror, Thor Rabe & Mark Sear with industry expert Christian McMahon (@ChristianMcM) will discuss Data Lake & Big Data solutions to support digital transformation. Join the conversation on December 15 at 1 p.m. GMT on CrowdChat by clicking here.

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2015: CIO’s need to be in the digital driving seat – not a passenger

2014 was another challenging year for the CIO with plenty of column inches given over to debating the control and usage of technology across the enterprise with much speculation about the validity of the role itself.
Personally, I think talk of the demise of the CIO role is presumptuous though what is critical right now is that the CIO role needs to evolve with 2015 being the time to flourish and show their true worth in helping set the strategic direction of their organisation.
The CIO role is like no other in that it allows visibility across the organisation that others rarely get to achieve and those that are commercially astute with a capacity to add tangible value to the business will excel – those who are not will likely be sitting in a different chair at the start of 2016.
As a result of the recent economic turmoil and rapidity of change across the commercial landscape, many organisations are now looking for a different type of CIO or technology leader than they have in the past. They are diluting the need for a more technically focused individual to one who is able to unravel the complexity of IT, increase the accessibility to technology, and be open to new ideas with the ability to work with peers on getting the right things done.

One of the key factors in this evolutionary change in the CIO role is the need to understand and appreciate they no longer have ultimate say over what technologies are used within their organisation but they will still be held accountable for making sure it all works.
Gartner research has shown that 38% of IT spend is already outside of IT and that they expect this to reach 50% by 2017.
This is going to send a shiver down the spine of many a CIO but they must understand the diversification of technology usage and need across their organisation.
This is quite the culture shift for many who have migrated in to the CIO role from the traditional ‘lights on’ IT director role of old but this will make absolute sense for those who have the ability to evolve in to this new model which will free them up to get more involved in defining and executing the ‘big picture’ strategy.
Too long the CIO has been identified as the strategic and commercial weak link in the c-suite and not adding tangible value across the business – they must seize this opportunity to transform their role and reputation in to one that thinks collectively, understanding how best to resolve the issues that matter across the business and ultimately delivering commercial value.

The main theme and focus for many of us this year is that of how to transform in to and drive a digital business.
Naturally this is a hot topic for CIO’s and the challenge of how to implement and transform your business to a digital operating model is now top billing on the agendas of many boardrooms across the globe.
This is exactly where the CIO can step up and work with peers and key stakeholders across the business to define a strategy which is moulded around a ‘customer first’ approach where digital technologies will form the cornerstones of how your services are delivered and consumed going forward.
This will require much managing of change, process, and incumbent technology and possibly need a marked change in strategic direction – a role tailor-made for the commercially astute CIO in harness with the CMO.
The impact of digital business on industries and individual organisations cannot be underestimated and Gartner have predicted that by 2017 one in five industry leaders will have ceded their market dominance to a company founded after 2000.
This is a bold claim but one which I support as no longer can you rely on historical dominance of your sector – either embrace disruption now or start planning your burial in the corporate graveyard alongside luminaries such as Kodak and Blockbusters.

CIO’s must embrace a “Bi-Modal IT” mind-set where they simultaneously embark on the digital transformation journey whilst maintaining Business as Usual (BAU) services.
It’s no secret that the most successful CIO’s are those who are able to run the business and transform it at the same time. Many industry observers and consultants will tell you that they have witnessed more transformation in the last 3 years than in the previous 20 years combined, so this shows how important these skills are in the modern CIO.
I don’t see any lessening in this pace as the demand for new and simpler ways to consume data, information, products and solutions is only going to increase year on year as the technology and accessibility to it improves.
CIO’s will also need to start concentrating on what talent they need to bring in to their organisations this year to manage this “Bi-Modal IT” approach as the market for the best talent is already stretched and growing ever more taut.

CIO’s should help their business colleagues and the CEO think outside the box to imagine new scenarios for digital business that cross companies and industries, providing a great opportunity for CIO’s to amplify their role in the organisation.
Gone are the days where you can supply rigid corporate systems, which are only accessible on site – the corporate world has evolved and everyone wants to consume technology in different ways with previously inaccessible data being lusted after to analyse for new operational and commercial insights.
CIO’s need to help create the right mind-set and a shared understanding among key decision makers in the enterprise – to help them “get” the possibilities of digital business.
They must take a leadership role in helping their organisations change their mind-set to what’s possible – and what’s inevitable in a digital business future.
This should not be done in isolation or be detrimental to any key relationships such as that with the CMO as it’s imperative you work together and deliver the ‘right’ digital strategy for your organisation.

Get yourself in the digital driving seat and don’t become a passenger.
It’s going to be a busy year with a fair amount of turbulence, so buckle up and enjoy the ride.

Included in the British Computer Society annual IT strategy e-book which is this year focusing on Digital Leadership – click here for more info.
Featured on the HP Business Value Exchange here.

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